Faulty or Damaged Goods
Upsy Baby® takes great satisfaction in supplying quality products. If goods are found to be faulty, as a result of a manufacturing defect, you must contact us within 7 days of delivery.
All products supplied on our website are covered by a Manufacturer’s Warranty. Manufacturers will attempt to repair a product before offering an exchange or refund. Replacement or repair timeframes are governed by the Manufacturer not Upsy Baby®.
We requires proof of purchase being the invoice emailed to you at time of purchase. Warranty periods are as stated for individual items by the Manufacturer. The Manufacturer’s warranty begins from date of purchase.
Upsy Baby® is your first point of contact, we will then contact the Manufacture on your behalf to discuss how they would like to handle your situation. Manufacturer’s will either request you forward the damaged product via Upsy Baby or directly to them. It is common practice for Manufacturers to want to deal with you directly from this point onwards with a resolution to your concern regarding their product. The shipping cost incurred for the returned product for repair, will be your responsibility.
Please note: You must contact us first to obtain a Return Authorization Number and also supply us with the invoice you were emailed at time of placing your order or a copy of the invoice if it was mailied along with your order if you placed a phone order. Failure to provide a Returns Authorization Number would result in a delay processing your request and we will not process any request if you fail to provide your invoice (proof of purchase).
Products Damaged in Transit
All orders placed on our website are shipped via Australia Post or a Courier, please refer to our Delivery page for more information regarding shipping methods used by Upsy Baby® and Insurance.
If you have received goods that arrive in damaged condition, you must contact us by email within 48 hours of receiving your goods. Upsy Baby® will contact Australia Post immediately as these orders are insured. We ask you not to use any products that are damaged and keep all packaging as an investigation by Australia Post may be required before they issue a refund of the damaged goods. Australia Post should refund you directly but in the event they refund Upsy Baby®, we will replace your damaged goods and if not available, we will offer you a refund or exchange of the product purchase price.
Contact us by email for a Return Authorization Number and details.
When returning your faulty goods please include the following information:
Proof of Purchase
Return Authorization Number
Detailed Description of Fault